Request a Refund

Last updated April 14, 2023
Thank you for your purchase! We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.


All market product returns must be requested within two (2) days and within one (1) day for Pro Membership from the date of delivery/purchase.
All returned market items must be in new and unused condition, with all original tags and labels attached.
To refund a pro membership, please click above on "Request a Refund" or click here.
To return a market product, please email customer service at or follow the process below:
  • Login in to your Good and Bad People account, go to my products select purchased.

  • Select the item you wish to return "Order Status" to cancel.

  • Select Request a Refund.

  • Fill in the Return Form. 

Please Note
You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
After receiving your return and inspecting the condition of your request, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your wallet in your account. We will notify you when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
  • Sale items are FINAL SALE and cannot be returned.
  • The product must be unused, unworn, unwashed and without any flaws.
  • Fashion products can be tried on to see if they fit and will still be considered unworn.
  • If a product is returned to us in an inadequate condition, we reserve the right to cancel the refund request.
  • The product must include the original tags, user manual, warranty cards, freebies and accessories.
  • The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturers box.
  • Refund request must be raised within two (2) days for market products and within one (1) day for Pro Membership from the date of delivery/purchase.
  • Change of mind is not applicable for return and refund.




(1) Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on).

(2) Delivered product is incomplete (i.e. has missing items and/or accessories).

(3) Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired).

(4) Delivered product is does not match product description or picture (i.e product not as advertised).

(5) Delivered product does not fit (i.e. size is unsuitable).

If you have any questions concerning our return policy, please contact us at: or by visiting contact us page.